Browse:
OpenAthens is currently presenting intermittent access failure messages to random users. The Library is working with the vendors and JCU Technology Solutions to resolve the underlying issue.
This workaround should bypass the problem:
When you get the error following a link (e.g. from Readings, One Search or a link)
Leave the error message tab open
Go back to the Readings/One Search/link tab and click on the link again
If it shows the error again repeat steps 1 & 2 until you get access - persist! (can take up to 6 attempts, but usually only requires 1 or 2)
Let us know if you continue to experience problems and include the details of the specific resource(s) you are trying to access and where you are trying to access it from (e.g. One Search, Library Guides, Readings, A-Z of databases).
Was this helpful? 0 0
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.