If you have successfully downloaded the EndNote package through the link in the EndNote Guide, you should have a file that uploads the product key as part of the installation process so that you do not need the product key separately. Our licensing agreement with EndNote restricts our ability to share the product key, so it has to be distributed through the installation package.
If EndNote is asking for a product key, it might not have downloaded the correct/complete file or the file has not opened correctly.
You should have downloaded an .exe file that unzipped into an .msi file and a .dat file. Both of these should be in the same location of the same folder (hit the Windows key for Windows or Finder for Mac and search for 'EndNote' to see if you can locate the files and check they are together).
If you cannot find these files, go through the process again but note where the files download and unzip to.
If you get the same problem, contact us. Tell us if you are on a personal computer or a JCU computer, which version of Windows or Mac you are using, and if you get any messages as part of the process (take screenshots if you can).
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