Last Updated: 23 Dec, 2021     Views: 135

If you have successfully downloaded the EndNote Package from the JCU secure server (accessed from the link on the homepage of the EndNote Guide), you should have a file that uploads the product key as part of the installation process, so that you do not need the product key separately.

If EndNote is asking for a product key to install, then might not have downloaded the correct/complete file or the file has not opened correctly. For Windows, you should have downloaded an .exe file that unzipped into a .msi file and a .dat file - both of these should be in the same location of the same folder (hit the Windows key and search for EndNote to see if you can locate the files and check they are together).

If you cannot find these files, go through the process again, but note where the files download and unzip to.

If you get the same problem, contact us and tell us if you are on a personal PC or a JCU work computer, which version of Windows you are using and whether you get any messages as part of the process (take screenshots, if you can).

Our licensing agreement with EndNote restricts our ability to share the product key, so it has to be distributed through the installation package.