Q. EndNote 20 download issues

To install EndNote - Windows

1. Click on the Download EndNote link OR come in to the library to borrow a USB with the program on it from the Library Services Desk.
2. In your Downloads folder double click on Endnote20.exe - if a black window appears ignore it
3. Go to the EndNote application folder on your computer and click on EndNote.exe

This  will probably be at C > Program Files (x86) > EndNote 20 > EndNote.exe

To install EndNote - Mac

1. Click on the Download EndNote link OR come in to the library to borrow a USB with the program on it from the Library Services Desk.
2. Click on EndNote20.pkg in your Downloads folder
3. Click on the Installer icon at the bottom of your screen and follow the prompts.

If you get the following message, click OK

“EndNote20.pkg” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

1. Click on the Apple Icon (top left) > System Preferences > Security & Privacy > General tab > Make sure that ‘App Store and identified developers’ is ticked > Open Anyway
2. If you get the same error message, click Open
3. Click on the Installer icon at the bottom or go to Downloads again and click on EndNote20.pkg again

JCU staff - Make Me Admin

JCU staff wishing to install EndNote on their work machines can do so using the link above or the Software Center. Before installing software onto a JCU staff machine, you will need to make yourself Admin for that machine. You can get Make Me Admin instructions from the IT Knowledge Base in Service Now.

Chrome blocking EndNote download

If you get an error message saying:

EndNote20.exe is dangerous, so Chrome has blocked it.

In Chrome, click on the three dots (top right), then Downloads then Keep dangerous file