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Last Updated: 17 Oct, 2024Views: 1262
The err_empty_response message can occur using Chrome. It means that data is not being provided by the website to your browser. Steps to take:
Check to ensure that you are connected to the Internet.
Try accessing the content via a new incognito window (if this works it confirms you need to clear your browser's cache, cookies and temporary files)
Reset your network settings. Short YouTube video here .
Try using another browser (like Firefox) as this error is specific to Chrome.
Check your antivirus software's settings (Bitdefender for example, interferes with remote access through elibrary.jcu.edu.au (EZproxy)).
(with acknowledgement to Alicia Berneville-Claye at USC )
It this does not solve your issue please see our other online access FAQs .
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We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
