The username and password you've entered are not current/correct
Solution
Retry, please contact the IThelpdesk if you are certain you entering the right details
For 'Unauthorised access'
Cause
This can happen when you access a link with a session variable in it that has expired. Typically this happens when you have copied the URL for an eResource and used it again at a later time. It can also happen when you use the back button or access a URL from your browser's history that accesses a stale cookie.
Solution
Most cases are resolved by clearing cookies (Chrome is particularly susceptible to this).
Use a stable linking solution (like One Search's Permalinks) or return to the resource platform's home page and search for the item.
It this does not solve your issue please see our other online access FAQs.
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
