Last Updated: 19 Jun, 2020     Views: 70

This solution assumes you are entering your correct password - and that password works with your JCU email account.

Background

In June 2020 remote access (aka elibrary, EZproxy) was switched to JCU's new SSO (Single Sign On) authentication method.

Cause

SSO has a set of rules for passwords: at least 8 characters with at least one lower case, one upper case and one numeric character. A small group of accounts had pre-existing passwords that did not meet that criteria.

Solution

Change your password to comply with the new rules will resolve the issue.

If your password won't let you login to change your password please contact the IThelpdesk.

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