Last Updated: 23 May, 2019     Views: 2

Caching errors are most simply diagnosed by copying the URL that gives you the error and pasting it into a New Private or New Incognito window. If it works then the issue is caching, history and/or cookies.

Clearing your web history resolves a number of different issues and errors, including:

  • Enable Cookies message in Find It
  • Error 413
  • Error 'Too Many Redirects'
  • Bad Request - Request Too Long
  • 'Something has gone wrong and our team has been notified' accessing Readings in LearnJCU

Instructions

Firefox

  1. about:preferences#privacy (literally copy and paste this into the Firefox address bar)
  2. Scroll down to the Cookies and Site Data section
  3. Click 'Clear history'
  4. Scroll down to the History section
  5. Click 'Clear history'

Image of Firefox's Cookies and Site Data screen

Chrome

  1. chrome://settings/clearBrowserData (copy and paste this into the Address bar)
  2. Click Advanced
  3. Check the boxes for Browsing history and Cookies and other site data
  4. Click the Clear data button

Chrome's Clear Browsing Data screen

Cookie clearing in other Browsers

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