Last Updated: 08 Jun, 2022     Views: 639

This can be a caching issue (where a previous session to readings has timed out but is cached).

One way to be certain is to go to LearnJCU via a 'New Private Window' Ctrl-Shift-P and access your readings again.If it works then the problem is related to caching, but sometimes clearing cache and cookies does not resolve it.

In these cases we've had success going to:

  1. about:preferences#privacy (literally copy and paste this into the Firefox address bar)
  2. Scroll down to the History section
  3. Click 'Clear history' (which is separate from cache and cookies).

If this does not work please let us know. The workaround is to use Chrome.