Last Updated: 03 Sep, 2019     Views: 4708

This can happen for a number of reasons. Please check the following:

  1. Check if any software add-ins are installed in Word other than EndNote.
    Some add-ins interfere with EndNote. One example is Foxit Reader (PDF software).
    • To check, go to File > Options > Add-Ins
    • Select Manage: COM Add-ins and click Go 
    • Check whether there are any add ins apart from EndNote. 
    • Untick the Add-in and click OK
    • Try inserting a citation to test if that is causing problems.
       
  2.  This error may also be caused by the permission settings in either Word or EndNote. 
    • Close EndNote and Word.
    • Find the EndNote app in the Start Menu under All apps
    • Right click on the app and select the More menu > Open File Location and it will take you to the program shortcut.
    • Right click on “EndNote.exe” and select properties.
    • Click on the Advanced button on the Shortcut tab 
    • Tick “Run this program as an administrator” in the next window and click OK
    • Click OK to close the properties window.
    • Do the same process for Microsoft Word 
    • Restart EndNote and Word.
FAQ Actions

Comments (3)

  1. It doesn't allow me to choose Run as administrator in the Shortcut Advanced window.
    by MH on 09 Nov, 2022
  2. If you are are using a JCU computer, you'll need to contact ITHelpDesk@jcu.edu.au for help with administrator difficulties. If you are using your own computer, you will need to seek technical advice from an external provider.
    by Sharon Bryan on 09 Dec, 2022
  3. Please note that the IT Help Desk has changed their contact details and are now at centralservices@jcu.edu.au
    by Sharon Bryan on 18 Feb, 2025

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