Last Updated: 05 Oct, 2018     Views: 10295

This problem occurs when you have both EndNote and Mendeley installed with add-ins for Word turned on.

To fix the problem on a PC:

  1. Within Word go to File, then select Options
  2. Select Add-ins
  3. In the Manage drop down menu select Word Add-ins and click Go
  4. Unselect the Mendeley Add-in if installed
  5. Press OK.

To fix the problem on a Mac:

  1. Within Word go to Tools
  2. Select Templates and Add-ins
  3. Unselect the Mendeley Add-in if installed
  4. Press OK.

If the problem continues:

  1. Open the Mendeley desktop program
  2. Go to the Tools menu
  3. Uninstall the MS Word Plugin.

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