Last Updated: 05 Oct, 2018 Views: 505
This problem may occur for a number of reasons. Please try the following options to resolve the problem.
- Restart your computer.
- On a PC, check the Task Manager for a process called emailhelper86.exe. If it is running then select it and hit "end process"
- This problem may occur because your library is stored in a read only location. Try moving the file (and the associated data folder) to a new location.
- Check you do not have your library stored on a network drive or on a cloud drive, such as iCloud, Dropbox or Google Drive. If it is stored in one of these locations move it to a location on your computer.
- Uninstall and reinstall EndNote (note this will not affect the library, but you should make a habit of keeping a back-up copy anyway).
Townsville +61 7 4781 5500 or ext 15500 (select option 2)
Cairns +61 7 4232 1777 or ext 21777 (select option 2)