The JCU website has information on changing your password. If you have forgotten your password, your first contact should be the IT Helpdesk.
If you are on campus and able to verify your identity, staff at the library’s InfoHelp desk can help you reset your password.
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Townsville +61 7 4781 5500 or ext 15500 (select option 2)
Cairns +61 7 4232 1777 or ext 21777 (select option 2)