Last Updated: 26 Jul, 2016     Views: 20

Cause

Usually a Firefox Add-On is causing a conflict with EZproxy's automatic URL rewriting.

Diagnosing

To quickly determine whether Add-Ons are the cause

  1. Start Firefox in safe mode (wikiHow instructions)
  2. Try to access the resource again

If it works than an Add-On is causing the issue

If this does not resolve your issue please contact InfoHelp

Solution

To identify and disable the problem Add-On(s)

  1. Turn off all your Add-Ons in Firefox (Mozilla Support instructions)
  2. Turn on one Add-Ons at a time and test remote access after each
  3. When you identify an Add-On that 'breaks' EZproxy set it to 'disabled' and test the next one.

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