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Last Updated: 07 Jul, 2022 Views: 128
Cause
Usually a Firefox Add-On is causing a conflict with EZproxy's automatic URL rewriting.
Diagnosing
To quickly determine whether Add-Ons are the cause
Start Firefox in safe mode (wikiHow instructions )
Try to access the resource again
If it works than an Add-On is causing the issue
If this does not resolve your issue please contact the Library
Solution
To identify and disable the problem Add-On(s)
Turn off all your Add-Ons in Firefox (Mozilla Support instructions )
Turn on one Add-Ons at a time and test remote access after each
When you identify an Add-On that 'breaks' EZproxy set it to 'disabled' and test the next one.
It this does not solve your issue please see our other online access FAQs .
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